Last Updated: 01.09.2025
Welcome to the FAQ section of shop.thecreative.site ! Below are answers to the most common questions about our digital products, licenses, downloads, and policies. If you don’t find what you’re looking for, feel free to contact us directly at karol@thecreative.site .
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our payment gateways.
All purchases on shop.thecreative.site are one-time only. You will not be charged again unless you make a new purchase.
Due to the digital nature of our products, all sales are final. However, if you encounter an issue with your download or receive a corrupted file, please contact us within 7 days of purchase and we’ll resolve it as soon as possible.
After completing your purchase, you’ll be redirected to a confirmation page where you can download your files immediately. You’ll also receive a confirmation email with download links.
Download links are available for 30 days from the date of purchase. We recommend downloading your files right away and keeping a backup.
Most of our digital images come in JPEG, PNG, and ZIP formats. Vector graphics may include SVG, EPS, or AI files. Check the product description for details.
Each digital product includes either a Standard License or Extended License , depending on the item. For full details, please read our License Agreement .
Yes, both Standard and Extended Licenses allow for commercial use, subject to certain limitations. Always check the specific license terms on the product page before use.
No. Reselling, redistributing, or sharing the original digital files is strictly prohibited under our licensing terms.
Some images may require additional permissions (e.g., model releases, property releases) for certain uses. These are not included unless explicitly stated. Use such content responsibly and ensure compliance with local laws.
While guest checkout is available, creating an account makes it easier to access your purchases, track orders, and manage licenses.
Yes! Our website is fully responsive and works seamlessly across desktops, tablets, and smartphones.
Yes. We use industry-standard encryption and comply with privacy regulations to protect your data. For more information, see our Privacy Policy .
If you have any other questions or need clarification, don’t hesitate to reach out:
Thank you for visiting shop.thecreative.site ! We’re here to support your creative journey with high-quality digital assets and clear, transparent policies.